Identifying your current and future Web content management (WCM) needs is easier said than done. This article provides an overview of the WCM features that are in high demand from our customers.

These days, it takes more than having a website to be a contender in the digital space. In order to be successful, you must understand what digital assets you already have, plus what digital assets your customers want, and finally, what digital assets your company needs. "Customers First: The Role of UX in Customer Experience Management," written by our Director of Digital Engagement David Nickelson, highlights the importance of a Customer Experience Management (CEM) strategy and outlines specific steps to take in order to achieve CEM goals.

Content migration is one of the most important phases of a website redesign launch. If done incorrectly or started too late, this phase can bring a project to a screeching halt. While information architecture, design and development are important and required parts of a Web redesign project, an improperly planned content migration schedule could render your investments in previous phases useless.

In the world of Web Content Management (WCM), the CMS is king! In fact, the marketplace is packed full of feature-rich CMS software that allows for the rapid development and deployment of new website content, website redesigns, and highly interactive user interfaces.

The one sizable drawback with many of today’s available CMS software is the initial layout of costs for licensing, professional services, and ongoing support with the software vendor. These cost factors have pushed many organizations to look “over-the-fence” at the open-source side of the marketplace. Here we will look at the pros and cons of using an open-source CMS within your organization.