Keeping pace in a competitive market
Has any industry changed as rapidly as travel and hospitality? Today, increasingly educated and demanding customers have easy access to industry deals and data that companies once held close. They research, compare, rate and make key decisions on the fly.
IT and marketing managers rush to sell, upsell and cross-sell the latest travel packages across a host of digital, web-based, mobile and social media. But to truly keep pace, travel and hospitality firms need to invest in their digital infrastructure. Sellers must improve traveler data capture and interactive services to attract more customers and keep them coming back. These changes also demand new pricing and revenue management strategies.
Making interactive connections
Staying ahead of industry change can be tough. After all, you already have a full-time job. With Siteworx, you are sure to benefit from our integrated, end-to-end platform of project management, design, software development and quality assurance solutions.
Siteworx helps travel and hospitality leaders:
- Get personal. Find out how to tune and optimize customer personas based on demographic, psychographic and behavioral data.
- Get specific. Learn to create customer journey maps that match digital experiences to unique customer needs.
- Get consistent. Discover how to deliver experiences across devices such as desktops, notebooks, tablets and smartphones.
- Get organized. Re-engineer business processes to identify quantitative and qualitative experience gaps with an actionable plan for how to bridge them.
As your interactive agency, Siteworx will help you identify which digital channels will achieve breakthrough bookings. You’ll learn how to design scalable, repeatable processes—tailored to your distinct content, business and technology needs. Together, we’ll push the boundaries of technology and experience design.
See how Siteworx helped the Mandarin Oriental Group trump its competition—and achieve measureable results within 30 days.