Thanks to Morgan Friberg over at Atlassian, on his case study sharing our collaboration with the American Diabetes Association (ADA) and how we helped them use Jira for issue and project tracking. The article includes interviews of David Nickelson, Director of Internet, Strategy, and Operations, Robert Gluck, Associate Director of Web Content and Production, and Bethany Bauman, Associate Director of ECRM in the Internet, Strategy, and Operations Department as well as Siteworx VP of TechnologyGage Short.

In 2009, Siteworx was brought on board to build a new website for the ADA—tasks included research, user experience architecture, CSS and HTML builds of the recent version of diabetes.org, etc.—essentially engineering the new site in its entirety. You can get the full background by reviewing the full diabetes.org video case study from earlier this year.

According to ADA’s David Nickelson, “…we noted a problem with something, we’d open a ticket and could identify what sort of problem it was—Jira was set up to automatically alert the project manager for both companies, and then the ticket would be processed from there.”

Take a look at the full article, “(Case Study) Diabetes.org Gets Helpful Hand with Atlassian Issue Tracker.”