Digital experiences require a continuous blend of customer engagement strategy, journey analysis, experience design, front-end development, experience integration, data and content support, and back-end process integration. Firms look to a portfolio of service providers for help. But which service providers are best? This report provides an overview of the different categories of digital experience service providers: consultancies, digital agencies, and technology services vendors, among others.
In this Forrester report you will:
- Learn about the five services Digital Experience Service Providers offer: customer experience strategy, experience design, technology, data and analytics, and global program management.
- Learn how to evaluate vendors to create the best shortlist by looking at their knowledge, capability mix and cultural fit.
- Gain insights on how to manage your partner risk by coordinating and streamlining selection through a simple, agile process
To read Forrester’s July 2017 report, Vendor Landscape: Digital Experience Service Provider, fill out the form below.
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