Vendor Landscape: Digital Experience Service Providers, 2017

Firms look to a portfolio of service providers to help design, build and manage their digital initiatives. But which service providers are best? This Forrester report provides an overview of the different categories of digital experience service providers.

Digital experiences require a continuous blend of customer engagement strategy, journey analysis, experience design, front-end development, experience integration, data and content support, and back-end process integration. Firms look to a portfolio of service providers for help. But which service providers are best? This report provides an overview of the different categories of digital experience service providers: consultancies, digital agencies, and technology services vendors, among others.

In this Forrester report you will: 

  • Learn about the five services Digital Experience Service Providers offer: customer experience strategy, experience design, technology, data and analytics, and global program management.
  • Learn how to evaluate vendors to create the best shortlist by looking at their knowledge, capability mix and cultural fit.
  • Gain insights on how to manage your partner risk by coordinating and streamlining selection through a simple, agile process

To read Forrester’s July 2017 report, Vendor Landscape: Digital Experience Service Provider, fill out the form below.

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