We helped ACN implement a scalable commerce solution in four months.

ACN is the world's largest direct seller of telecommunications, energy and other essential services. ACN came to Siteworx looking for a way to capitalize on its rapidly growing wireless division, Flash Wireless, whose current legacy system was holding them back. They needed a solution that would help them launch new product lines, increase plan activations and support sales through new mobile channels - fast.

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Key Takeaways
  • Revamped and launched North American site in 4 months
  • Over 70% improvement in website engagement
  • 25% increase in mobile and tablet traffic
  • Launched Puerto Rico commerce solution in 3 weeks
  • Won two 2016 Interactive Media Awards Best-in-Class awards
  • Horizon Interactive Awards Bronze Winner: eCommerce/Shopping
Technology & Services
  • SAP® Hybris® Commerce Solution
  • Telco Accelerator
  • B2C Commerce Accelerator
  • Hosting in Amazon Web Services

Our Approach

Given ACN's position in a highly competitive industry and their opportunity to gain significant market share, time-to-market was critical. We used our lean and iterative Build Fast methodology to launch the SAP® Hybris® Commerce Solution and its Telco Accelerator in just four months. 

We revamped the company's North America site, shop.flashwireless.com. We implemented a no-hassle customer purchasing process. We added mobile and tablet accessibility. And, we built the site to be fully responsive in future planned releases.

Build Fast Planning

Kickoff

This Build Fast project started with a strategic planning session to identify and prioritize core business goals. Key stakeholders and Siteworx team members worked together to provide the project direction.

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Focused Sprints

Agile Methodology

We worked in short, focused sprints to deliver tangible results within a few short weeks. By being lean and iterative, we were able to accelerate time-to-value while minimizing ACN's risk.

Growth & Optimization

Running Strong

We used our Grow Smart methodology to scale value for ACN quickly and globally. As ACN's hosting partner, we continually drive performance while maintaining the reliability and security of their commerce sites.

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"Siteworx is helping us build customer loyalty and referrals in a way we couldn't on our own." Kevin MacDermott Chief Operating Officer at ACN

The Impact

Our four-month Build Fast commerce implementation netted over a 70% improvements in website engagement, a 25% increase in mobile and tablet traffic and an increase in plan activations. At the same time, our Grow Smart expansion projects are enabling ACN to quickly expand into new markets and realize value faster, all while mitigating their risk.

IMA Award 2016 eCommerceIMA Award 2016 Telecommunications

Horizon Interactive Awards

70%

Increase in Engagement

25%

Increase in Mobile Traffic

3

Weeks for Puerto Rico Launch

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