How we reconfigured SAP Hybris to improve site performance by over 700% for WESCO.

WESCO is a Fortune 500 provider of electrical, industrial and communications products, construction materials, and advanced supply chain management and logistic services with over $7.5billion in annual revenue. The company is in one of the fastest growing B2B sectors, but their digital systems were holding them back. WESCO came to Siteworx to ensure the user experience on their site met customer expectations and the commerce platform supporting it could scale to accommodate future growth.

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Key Takeaways
  • Improved site performance by 700%
  • Reduced login time from minutes to seconds
  • Improved relevance site search
Technology & Services
  • SAP Hybris Platform Implementation
  • Application Performance Monitoring
  • Performance Testing & Optimization

Our Approach 

In our initial assessment, we uncovered opportunities to improve search, reduce timeouts and speed up the login process for WESCO’s buyers.  Since resolving these issues was critical, we addressed the most pressing issues first and planned additional enhancements in parallel. 

Implementing Best Practices

Build Fast

We reevaluated WESCO’s current platform infrastructure and implemented best practices to improve performance. With our platform integration expertise, we configured SAP Hybris and Endeca to streamline the management of information between both systems.

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Enhancing User Experience 

Grow Smart

We reconfigured their cache strategy, adding cache to the entire website to store static content and adding a layer inside the code to speed up retrieval of information. We also doubled the computing power of WESCO’s production environment.

The Impact

Reconfiguring WESCO’s platform infrastructure led to a 700% improvement in site performance. We were also able to reduce login time from over a minute to seconds. With additional improvements in mind, the team structured a roadmap for continuous feature improvements connected directly to immediate business goals. With these improvements in place, WESCO strengthened customer satisfaction and loyalty, and capitalized on their strong position in the B2B market.

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